南开大学23年春学期《酒店业培训与人才发展（一）（二）（EI双语）》在线作业三

奥鹏南开大学新学期作业参考

23春学期（高起本：1609、1703）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00003

Trainers who employ ESP in training sessions can address all learning styles. "P" stands for()
A:Practice it with role?play activities
B:Practice it with games and role?play activities
C:Practice it with games
D:Practice it with special events and role?play activities
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Which of the following is not an important factor in determining a successful employee orientation?
A:Language and cultural differences among employees
B:Varying literacy levels among employees
C:The employee orientation space
D:Convenient reference material
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Advantages of video include:
A:Lack of control by the trainer
B:Ease of administration
C:Lack of interaction between trainees
D:Lack of personalization
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以下不属于视频媒体的优点的是
A:低成本
B:便于管理
C:可移植性
D:高互动
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Typical intangible benefits include:
A:Reduced guest satisfaction
B:Increased drug abuse
C:Increased employee achievement
D:Reduced potential value of the employee
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以下哪一个选项不是对主管培训进行评估的信息获取来源()。
A:主管
B:老板
C:经理
D:员工
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入职培训对酒店的益处是()
A:提升员工满意度
B:降低酒店投诉率
C:降低员工流动率
D:提供沟通平台
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在酒店商业联盟(HBA)辅导计划中考虑到学生比其他更有经验的员工需要更多的定期辅导,因此使用()的方式进行。
A:团队辅导
B:选择辅导
C:定期辅导
D:案例辅导
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Evaluation decisions that are based on sound measurement practices can provide:
A:Continuous feedback
B:Comparisons
C:Accuracy
D:All of the above
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Which of the following is university?based executive education?
A:General management programs, such as executive MBA programs
B:Shorter, open enrollment programs
C:Customized programs
D:All of the above
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测量培训的内容由什么来确定?
A:组织目标
B:学院目标
C:部门目标
D:培训师目标
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以下不属于测量培训的受益方的是
A:学员
B:培训师
C:供应商
D:管理层
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下列在实际上脱离了ADDIE系统的设计模型是
A:Dick和Carey设计模型
B:Hannafin Peck设计模型
C:快速原型设计模型
D:Gerlach-Ely设计模型
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以下选项中()不是对主管进行培训时面临的挑战。
A:创造性思维
B:目标设定
C:小组规模
D:逻辑创新
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酒店商业联盟(HBA)支持()从学校到酒店的职业课程。
A:高中生
B:大学生
C:小学生
D:职场人士
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Common training materials include:
A:Instructor guides
B:Participant workbooks
C:Manuals
D:all of the above
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Some guidelines that you can provide participants for working with a case study include:
A:Read the case carefully
B:Identify the problem
C:Define parameters of the problem
D:all of the above
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以下不属于培训需求信息的收集方法是
A:问卷调查法
B:访谈法
C:工作任务分析法
D:专家打分法
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酒店管理层的培训要侧重()。
A:能力驱动
B:效率驱动
C:利润驱动
D:绩效驱动
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Besides department trainers, property trainers, and regional and corporate trainers, other specialized training roles in hospitality also include:
A:Instructional systems designer
B:Web?based media developer
C:Consultant
D:all of the above
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A training proposal should be:
A:Clear
B:Concise
C:Professional
D:Complete
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In the phase of conducting the training, the T.R.A.I.N. acronym means
A:Teach by showing
B:Repeat until comfortable
C:Ask questions
D:Imitate work conditions
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Icebreakers can help you:
A:Establish a supportive, cooperative, and positive climate within the group
B:Establish and reinforce group relationships
C:Set the tone or theme
D:Introduce the subject matter
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()are the reasons for the need for executive education.
A:The increasing importance of knowledge (as compared to physical assets) as a competitive advantage
B:The Internet, which has diminished physical distance
C:The growing gap in compensation based on education
D:Difficulties in attracting, developing, and retaining talent
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计算机在培训中所起到的几种最基本的作用有
A:数据管理
B:人员管理
C:支持任务
D:支持决策
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Turnover costs are commonly separated into three categories that are:
A:Replacement costs
B:Training costs
C:Assessment costs
D:Separation costs
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The training assessment information source for the supervisor includes
A:the supervisors
B:their managers
C:the trainers
D:their employees
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酒店管理层的培训应当认识到利润的两个来源是()。
A:一线员工
B:经理
C:宾客
D:主管层
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Trainers need to evaluate trainees, and determine the extent of technology integration based on what trainee qualities?
A:Time management skills
B:Basic computer skills
C:Problem solving skills
D:Willingness to learn
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In hospitality, three “S” elements that trainers must train include
A:Salary
B:Standards
C:Service
D:Safety
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不论是综合性入职培训还是具体性入职培训,都需要尊重员工的需求。
A:对
B:错
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A good trainer only needs the professional knowledge.
A:对
B:错
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广泛的培训项目很难进行测量,因为它们过于模糊。
A:对
B:错
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A standard rule of thumb is to use a minimum of three data collection meth奥鹏南开大学新学期作业参考 代做2元一门ods.
A:对
B:错
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每年对员工进行重新培训非常耗费资源,对公司没有什么益处。
A:对
B:错
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A task list tells what tasks an employee in a certain position must perform.
A:对
B:错
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Group training takes much more time than one?on?one training.
A:对
B:错
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A case study is a description or statement of an unreal or imagined job situation.
A:对
B:错
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Evaluation can be defined as a process of counting or assigning numbers to items being counted.
A:对
B:错
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很多EMBA的课程在周末和晚上开设是为了配合高级经理们的空闲时间。
A:对
B:错
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Jerrold Kemp Design Model is used mostly by instructional designers who are new to the process and have more knowledge about content than instructional techniques.
A:对
B:错
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With selective outsourcing you turn over your entire training and development function to one or more external suppliers.
A:对
B:错
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导师的角色可能包括教练的角色。
A:对
B:错
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One method some trainers use when preparing to train is force?field analysis, which involves cataloging the positives and negatives of training.
A:对
B:错
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The increasing availability of on?line courses, and in some schools totally on?line programs, has made a tremendous impact on the convenience and accessibility of higher education.
A:对
B:错
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培训需求分析是现代培训活动的首要环节,是进行培训评估的基础。
A:对
B:错
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导师有对学徒必须成为管理层的期望。
A:对
B:错
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All trainers need to develop expertise in identifying when training is the proper and appropriate solution for the situation in question.
A:对
B:错
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继续教育大多是通过高等教育机构进行的。
A:对
B:错
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在只有一个培训师和一个学员的情况下,培训不会发生。
A:对
B:错
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