南开大学23秋学期《酒店业领导力与管理（一）（二）（EI双语）》在线作业三

奥鹏南开大学23年秋季新学期作业参考

23秋学期（高起本：1709-2103、奥鹏南开大学23年秋季新学期作业参考专升本/高起专：2003-2103）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00003

In what situation we need to apply "Supporting" style?
A:The team is newly
formed
B:Quite a few of long-service and experienced staff are in this department. They feel bored as they are too skillful with their daily job.
C:John is an experienced
and capable sales executive. He seeks any opportunity to learn and willing to take challenges.
D:A trainee has been in
this department for two months and now he is confused with whether he is suitable for this job
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我们常用的团队进化论是由谁创立的?
A:塔克曼
B:普赖斯
C:戴明
D:吉普森
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下列哪一项不属于组成服务质量的元素
A:可靠性
B:确信度
C:美誉度
D:有形设施
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在哪一个团队发展阶段团队成员会提出以下
的问题?-新的领导会对我们有什么期望?
A:形成期
B:争吵期
C:转型期
D:高效期
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Diversity asks managers to move from
"We all the same; let's cooperate" to:
A:"We are all equal;
let's cooperate"
B:"We are all similar;
let's value those differences"
C:"We are different;
let's capitalize on those differences"
D:"We are all equal;
let's get rid of the differences"
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下面哪一项不是道德观的六个支柱之一?
A:尊重
B:责任
C:公正
D:平等
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What education can mostly impact on diversity?
A:Increase sensitivity of managers and employees about diversity
B:Make the people within
the company think the same
C:Make the people within
the company act the same
D:Increase the employees' ability to
protect themselves
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Which hotel group applied Six Sigma
A:Accor
B:Hilton
C:Starwood Hotels & Resorts Worldwide
D:Hyatt
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无竞标的采购是属于酒店业道德问题中的哪一种?
A:回扣问题
B:说谎与欺骗行为 – 外部客人
C:人事相关的不道德行为
D:不遵守操作流程行为
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不属于头脑风暴工具的优势的是:
A:激发创新
B:促进参与
C:提升团队士气
D:激发争论
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通过向他人展示事实与逻辑来影响他人的行为的权力技巧是:
A:推理论证
B:讨价还价
C:诉诸上层
D:以职位压人
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对于共识决策与建设性讨论的关键是:
A:冲突
B:妥协
C:竞争
D:合作
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灵活的假期制度与管理哪一类多元化劳动力联系最紧密?
A:少数民族劳动力
B:老年劳动力
C:低教育劳动力
D:女性劳动力
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在求职信的结尾部分最主要应表达的
内容是:
A:感谢之情
B:建立联系的目的
C:想参加面试的请求
D:再次推销一下自己
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下列哪一项不在质量改进项目生命周期中
A:界定问题
B:决定解决方案
C:环境分析
D:找出根本原因
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下列哪项属于编写求职信的原则?
A:尽量使用对方公司或行业的语言
B:尽可能用具体姓名称呼书写对象
C:传达一些个人信息（例如：谁是推荐人）
D:所有选项
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What type of feedback is the most likely to lead to escape and avoidance?
A:Silence
B:Criticism
C:Advice
D:Reinforcement
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计划会议的第一步是什么?
A:选定时间
B:准备会议日程
C:选定主题
D:选定会议的目标
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哪一项不是鱼骨图中的分类?
A:设备
B:人员
C:财产
D:环境
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请根据以下描述来确定反馈的类型
“指出被高度推崇的行为或结果并说明如何实施它们”
A:批判
B:建议
C:强化
D:沉默
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用来决定团队发展阶段的标准应该是:
A:每个阶段应有的特征与行为表现
B:团队所体现出的显著的行为特征
C:团队领导者的行为特征
D:团队领导的管理风格
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According to Deming, organization's long-term
success is only achieved by
A:Consistently meeting or
exceeding the expectations of customers
B:Consistently increasing revenue
C:Consistently exceeding
competitors
D:Consistently expanding
business
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A successful long-term diversity strategy NOT includes:
A:Education
B:Enforcement
C:Exposure
D:Equality
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Which role is the most likely to make the following comments: "Okay, we get the point, but what about this other idea?"
A:The Energizer
B:The Contributor
C:The Inquirer
D:The Reviewer
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Please select a suitable communication style according to the following situation:Manager is conducting a performance appraisal with his staff.
A:Reflective Communication Style
B:Emotive Communication Style
C:Supportive communication style
D:Directive Communication Style
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在哪一个团队发展阶段团队成员会提出以下
的问题?-我们应该如何解决团队内的冲突,谁真正负责这个团队?
A:形成期
B:争吵期
C:平稳期
D:高效期
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在考勤中作假是属于酒店业道德问
题中的哪一种?
A:盗窃
B:说谎与欺骗行为 – 外部客人
C:非法行为
D:不遵守操作流程行为
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Which one belongs to breakthrough improvement?
A:Install a mirror beside a lift
for reducing guest's anxiety while waiting
B:Redesign the
whole front desk's individual check-in process
C:Allocate an area for
group check-in
D:Open an
area for a free Internet Surfing
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为了得到上层领导对多元化培训的支持,培训的结果最好
能与以下哪项紧密联系?
A:社会动机
B:公司的业务利益
C:士气激励
D:社区利益
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Please identify the stage of team development according to the following description: Members often regress to the unproductive behaviors. Conflicts may arise again, and members may need to resume active roles in resolving them.
A:Forming
B:Norming
C:Transforming
D:Performing
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What are guidelines for a better business writing?
A:Have a specific reader or
audience in mind
B:Know your objectives
C:Decide which information is
essential to include
D:Decide how to present the
information
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A Successful Change Agent shall play the
following roles
A:Creator
B:Planner
C:Entrepreneur
D:Diplomat
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A company's commitment to training must be considered in relation to your:
A:Interests
B:Hobbies
C:Current skills
D:Current experience level
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进行自我了解可以从哪些方面考虑?
A:技能
B:兴趣
C:价值观
D:个性类型
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Which typical comments are possibly
made by The Evaluator?
A:Let's check these figures
against the invoices in accounting
B:Maybe we need a second and
third opinion about this problem.
C:Let's recap what we've done so far
D:Let me list the points that we seem to
agree on
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How to develop and implement improvements?
A:Identify potential solutions
B:Select the best solutions
C:Conduct a trial test
D:Develop an action plan for
implementation
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成为一名有效的评估型聆听者的技巧有哪些?
A:控制好自己情绪
B:判断想法而不是发言人
C:寻找发言者的主要观点
D:如果不赞同发言者，看看是否有空间妥协
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What managers can do to drive fears out
of employee in order to improve quality?
A:Employees are trained
properly
B:Managers create more open
and less threatening work environments
C:Assist employees develop
the confidence to express new ideas and make suggestions
D:Employees can feel free to make suggestions but not complaints
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What are the characteristics of Situational Leadership?
A:This approach does not
attempt to define what a good leader is from a personality standpoint.
B:Uses supportive and
directive behaviors to created four leadership styles
C:Although situational leaders
must be sensitive to the team they lead, they can still stick to their own style
D:Situation leaders recognize that the best leadership style will vary, depending on the situation
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What are the major groups that are changing
the demographics of the work force?
A:Women groups
B:Minority groups
C:Older workers groups
D:Undereducated groups
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Not every conflict requires your intervention
A:对
B:错
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Feedback should focus on behavior rather than personality
A:对
B:错
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The leader's responsibility during the
forming stage is to assist people with transition from individuals to team members
A:对
B:错
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Feedback should handled in a timely manner
A:对
B:错
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Team leader should strive to build
power based on their position
A:对
B:错
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A consensus decision is same as unanimous decision
A:对
B:错
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90% of all training objectives will be lost without follow-up coaching
A:对
B:错
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Within the organization Interpersonal Roles specifically play as a Figurehead, Leader, Liaison and Monitor.
A:对
B:错
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Hospitality industry has redirected its
management focus from controlling to empowering and coaching
A:对
B:错
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An effective team has to own the best
team leaders within their own work areas
A:对
B:错
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