南开大学23秋学期《酒店业培训与人才发展（一）（二）（EI双语）》在线作业三

奥鹏南开大学23年秋季新学期作业参考

23秋学期（高起本：1709-2103、专升本/高起专：2003-2103）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00003

以下属于培训方法角色扮演中第二个步骤的是
A:进行角色扮演
B:提供背景
C:参与者汇报
D:结束此环节
正确答案问询微信：424329

以下不属于人员层面的培训需求分析的内容的是
A:员工的专长
B:工作描述书
C:员工年龄结构
D:员工能力分析
正确答案问询微信：424329

以下选项中()不是对主管进行培训时面临的挑战。
A:创造性思维
B:目标设定
C:小组规模
D:逻辑创新
正确答案问询微信：424329

酒店商业联盟(HBA)支持()从学校到酒店的职业课程。
A:高中生
B:大学生
C:小学生
D:职场人士
正确答案问询微信：424329

以下不属于测量的四种主要方式的是
A:定类
B:定量
C:定距
D:定比
正确答案问询微信：424329

()课程的时间较短,可以专注于更具体的主题,如营销策略和电子商务问题。
A:EMBA
B:非学位公开招生
C:定制课程
D:在线高管
正确答案问询微信：424329

()can include payments and wages to instructors, technicians, any support staff, and training developers.
A:Delivery costs
B:Materials costs
C:Other costs
D:Labor costs
正确答案问询微信：424329

Diversity is multi?faceted, incorporating differences in many areas, such as
A:culture
B:gender
C:sexual orientation
D:all of the above
正确答案问询微信：424329

Some guidelines that you can provide participants for working with a case study include:
A:Read the case carefully
B:Identify the problem
C:Define parameters of the problem
D:all of the above
正确答案问询微信：424329

以下不属于观察法的特点的是
A:需要配合其他调查工具使用
B:是一种基本方法
C:时间短
D:需要对员工有所了解
正确答案问询微信：424329

()is the systematic process of determining organizational gaps between ideal performance and actual performance.
A:Job analysis
B:Resource analysis
C:Needs analysis
D:Task analysis
正确答案问询微信：424329

以下不属于培训中可以使用的辅助媒体的是
A:视频
B:图片
C:麦克风
D:学员姓名牌
正确答案问询微信：424329

Common training materials include:
A:Instructor guides
B:Participant workbooks
C:Manuals
D:all of the above
正确答案问询微信：424329

有效培训的受益者通常不包括
A:员工
B:管理层
C:供应商
D:顾客
正确答案问询微信：424329

Both mentoring and ()can be highly effective in developing the leadership capacity of individuals. The goal of both processes is to maximize performance.
A:coaching
B:training
C:guiding
D:directing
正确答案问询微信：424329

Advantages of video include:
A:Lack of control by the trainer
B:Ease of administration
C:Lack of interaction between trainees
D:Lack of personalization
正确答案问询微信：424329

Which of the following is not an useful tip to channel your body’s nervous energy and prepare constructively for the training session?
A:Practice
B:Calm down
C:Visualize
D:Have fun
正确答案问询微信：424329

测量培训的内容由什么来确定?
A:组织目标
B:学院目标
C:部门目标
D:培训师目标
正确答案问询微信：424329

Typical intangible benefits include:
A:Reduced guest satisfaction
B:Increased drug abuse
C:Increased employee achievement
D:Reduced potential value of the employee
正确答案问询微信：424329

Which of the following is university?based executive education?
A:General management programs, such as executive MBA programs
B:Shorter, open enrollment programs
C:Customized programs
D:All of the above
正确答案问询微信：424329

Games for training should be:
A:Expensive
B:Participative
C:Brief
D:Adaptable
正确答案问询微信：424329

工作描述可用于()。
A:确定薪酬
B:准备培训
C:定位和培训新员工
D:评估员工在工作中的表现
正确答案问询微信：424329

以下哪些方法可以缓解演讲/表演时的紧张和焦虑()。
A:多加练习
B:冷静
C:预想成功
D:享受
正确答案问询微信：424329

A systems approach to instructional design typically has the following characteristics:
A:Wide distribution of the system
B:Problem-solving orientation
C:Large?scale team development
D:Linear development process
正确答案问询微信：424329

材料成本一般可分为哪几个小类?
A:可消耗材料
B:易耗材料
C:易损材料
D:不可消耗材料
正确答案问询微信：424329

以下属于一份合格的培训建议书应有的特点的是
A:清晰
B:专业
C:有目标
D:简洁
正确答案问询微信：424329

Trainers need to evaluate trainees, and determine the extent of tec奥鹏南开大学23年秋季新学期作业参考hnology integration based on what trainee qualities?
A:Time management skills
B:Basic computer skills
C:Problem solving skills
D:Willingness to learn
正确答案问询微信：424329

交流的三要素是()。
A:音量要素
B:声音要素
C:视觉要素
D:语言要素
正确答案问询微信：424329

属于培训领域之外的问题或差距的有
A:聘用人员不当等产生的问题
B:设施设备、程序系统
C:工作条件、企业文化
D:来自管理层的问题
正确答案问询微信：424329

在酒店的培训中,培训师必须要培训的3“S”代表的是()。
A:standards标准
B:sale销售
C:safety安全
D:service服务
正确答案问询微信：424329

Which of the following belong to the stages to a role play?
A:Provide background
B:Conduct the role play
C:Close the session
D:Debrief the participants
正确答案问询微信：424329

Absenteeism is frequently due to:
A:Management’s insensitivity
B:Job satisfaction
C:Management’s lack of response to the critical needs of employees
D:Low morale, prompting lack of motivation
正确答案问询微信：424329

教学设计的系统方法的特征有
A:大型团队开发
B:线性开发过程
C:系统广泛分布
D:以寻求解决问题的办法为导向
正确答案问询微信：424329

以下属于学习型组织的特征的是
A:学习与工作统一
B:越来越智能
C:蓬勃发展
D:培养智慧
正确答案问询微信：424329

A job description can be used in
A:Preparing for training
B:Preparing necessary stuff
C:Orienting and training a new employee
D:Evaluating the employee’s performance on the job
正确答案问询微信：424329

学习层最易于衡量,也是培训师最常使用的。
A:对
B:错
正确答案问询微信：424329

无形成本可以很容易量化。
A:对
B:错
正确答案问询微信：424329

Many things outside the training arena, such as management, morale, working conditions, etc. can affect employee performance.
A:对
B:错
正确答案问询微信：424329

入职培训会被认为是乏味却又必要的,而且很多管理者仍会抱怨员工没能从入职培训中学到什么。
A:对
B:错
正确答案问询微信：424329

A case study is a description or statement of an unreal or imagined job situation.
A:对
B:错
正确答案问询微信：424329

在酒店业高管教育中,一个主要的催化剂是许多行业领域的专业协会。
A:对
B:错
正确答案问询微信：424329

The five essentials for a successful mentoring relationship includes respect, trust, partnership building, realistic expectations and (self-perception), and suitable fee.
A:对
B:错
正确答案问询微信：424329

培训的效果并不会立即见效。许多测试(包括对员工业绩的评估、部门业绩评估、工资等级、客人评议卡以及员工流动率等)都需要在培训结束后一段时间内才能进行,有时需要一个季度后,有时甚至是一年。
A:对
B:错
正确答案问询微信：424329

The general property orientation usually is conducted in the new employee’ s actual department to familiarize the individual with his or her specific job responsibilities and the work environment.
A:对
B:错
正确答案问询微信：424329

培训师或是担任培训的主管非常了解员工所需掌握的技能,所以无须任何考虑或准备就可以进行培训了。
A:对
B:错
正确答案问询微信：424329

The increasing availability of on?line courses, and in some schools totally on?line programs, has made a tremendous impact on the convenience and accessibility of higher education.
A:对
B:错
正确答案问询微信：424329

Adapting to new cultures and customs that directly affect work behavior is not one of the most challenging aspects for businesses as they expand outside their country of origin.
A:对
B:错
正确答案问询微信：424329

Understand the mission of the company and reflect the organizational culture
in their actions and words is one of the qualities that departmental trainers should have.
A:对
B:错
正确答案问询微信：424329

Mentoring is a learning and professional development process in which an experienced employee, the mentor, socializes another employee, the learner or protg, to the largest context of the organization.
A:对
B:错
正确答案问询微信：424329

测量培训对学员来说是一种反馈,他们想知道通过培训他们学到了什么。
A:对
B:错
正确答案问询微信：424329