南开大学22秋学期《酒店业领导力与管理（一）（二）（EI双语）》在线作业5

奥鹏教育南开大学平时作业

22秋学期（高起本：1603、1609、1703）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00002

Which strategy can mostly help undereducated groups?
A:Provide English Training
B:Provide continuing education opportunity
C:Develop more lateral career opportunities
D:Provide diversity training program
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Which one is the John P. Kotter's contribution
A:Identified basic management principles and grouped the many different activities performed by managers into management functions
B:Found a large gap exists between the traditional management functions and actual managerial behavior
C:Offered a view of management in relation to three skills: Technical skills, Human relations skills, Conceptual Skills
D:Identified three major role categories – interpersonal ,informational, and decisional – and described ten roles that formed an integrated whole making p the job of an effective manager.
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What is the foundation and prerequisite for any quality improvement effort
A:Rewards
B:Inspection
C:Job training
D:Punishment
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在传达“愿景”时的关键之一就是:
A:第一时间传达需要变革的事实与背景情况
B:第一时间传达变革的益处
C:清楚下达变革的命令
D:尽快布置变革的任务
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通过表扬或奉承他人的其他表现从而赢得此人去达到期望行为的权力技巧是:
A:商讨
B:同伴压力
C:鼓舞人心的呼吁
D:逢迎呼吁
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与结果无关,根据行为本质与原则来判断是否道德是运用的哪一个道德理论?
A:康德理论
B:效益理论
C:正义理论
D:社会责任理论
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Managing diversity means NOT:
A:Treat people as individual
B:Controlling
C:Make people less diverse
D:Enable every member of your workforce to perform to his or her potential
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我们常用的团队进化论是由谁创立的?
A:塔克曼
B:普赖斯
C:戴明
D:吉普森
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One of the most commonly used tools for generating ideas is:
A:Brainstorming
B:Meeting
C:Discussion
D:Quarrel
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哪项不属于对标?
A:建立标准来推动不断改进的过程
B:对标通常只包含应用本公司
最佳实践
C:对标可以帮助发现需要改进
的领域
D:对标的标准需要不断提升与时俱进
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哪一个角色最会发表以下的言论?:
"我赞同所有你所说的,但是我只是不能赞同你的结论。“
A:统治者
B:阻碍者
C:游说者
D:讥讽者
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Which one belongs to incremental improvement?
A:Install a few self check-in machines in the lobby for reducing waiting time
B:Use a team approach
to guestroom cleaning instead of individual effort
C:Implementing
Six Sigma system within a hotel
D:Rebrand ibis hotel to Mercure
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请根据以下描述来确定反馈的类型
“没有任何回应”
A:批判
B:沉默
C:建议
D:强化
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千禧一代的员工正成为酒店业的生力军,这也将务必推动
管理的变革,这一变革的力量来自于哪里?
A:外部的科技的变化
B:外部劳动力人群的变化
C:外部的市场变化
D:内部的组织架构的变化
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Which one is the Henry Mintzberg's contribution
A:Found a large gap exists between the traditional management functions and actual managerial behavior
B:Identified basic management principles and grouped the many different activities performed by managers into management functions
C:Identified three major role categories – interpersonal ,informational, and decisional – and described ten roles that formed an integrated whole making p the job of an effective manager.
D:Offered a view of management in relation to three skills: Technical skills, Human relations skills, Conceptual Skills
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在求职信的首段应该包含的信息是:
A:为什么写这封信
B:感兴趣什么职位
C:如何得知此公司或工作
D:所有选项
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According to Deming, the new management
philosophies and practices are based on
A:Quantity
B:Achieving immediate
financial goal
C:one-time big sale
D:Quality
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我不想与这些洗碗工在一起用餐交流,因为他们都没有
什么文化。这属于沟通障碍中的哪一种?
A:光环效应
B:误解
C:成见
D:地位
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与员工不正当的关系是属于酒店业道德问题中的哪一种?
A:回扣问题
B:说谎与欺骗行为 – 内部员工
C:人事相关的不道德行为
D:不遵守操作流程行为
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Juran's "fitness for use" focuses on
A:The perspective of
customer
B:The perspective of
service process
C:The perspective of supplier
D:The perspective of
service provider
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提供辅助方法帮助缺乏读写能力的员工与管理哪一类多元化劳动力联系最紧密?
A:少数民族劳动力
B:老年劳动力
C:低教育劳动力
D:女性劳动力
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“You may not use drive-through banking service before 9am” . What business writing rule the writer broke in this sentence?
A:Take a stand
B:Stress the positive
C:Follow the inverted pyramid
rule
D:Avoid condescending statements
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根据“公平对待他人”原则来判断是否道德是运用的哪一个道德理论?
A:康德理论
B:效益理论
C:正义理论
D:社会责任理论
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Please select a suitable communication style according to the following situation: GM is holding a business review meeting with all his senior department heads in order to increase the total revenue.
A:Reflective Communication Style
B:Supportive communication style
C:Directive Communication Style
D:Emotive Communication Style
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谁在早期将质量概念引入酒店行业?
A:戴明
B:吉普森
C:朱兰
D:石川
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"You are old enough to know better?" What business
writing rule the writer broke in this sentence?
A:Take a stand
B:Stress the positive
C:Follow the inverted pyramid
rule
D:Avoid condescending statements
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哪一个特征通常与创新型人才不相符?
A:充满幻想
B:观察仔细
C:遵循逻辑
D:有幽默感
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Which the following situation decentralization may be most appropriate for ?
A:In the times of financial crisis
B:In a fast-changing market
C:Facing high staff turnover rate
D:In 奥鹏教育南开大学平时作业the event of fire emergency
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高层管理在推行多元化项目过程中定期地向员工展示既定的短期或长期目标完成情况是属于“达成多元化五步法”里的哪一步?
A:识别组织多元化的问题
B:强化高层的承诺
C:要求结果及回顾目标
D:保持可持续性
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对于共识决策与建设性讨论的关键是:
A:冲突
B:妥协
C:竞争
D:合作
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在进行平行沟通时应注意哪些?
A:通过在其它部门工作一两天 可以帮助你换位思考
B:尽可能地认识同级的管理者
C:当被问及时要给予真诚与正面的反馈
D:从大局出发来看待与沟通问题，而不仅是自己部分
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以下哪些可以作为选择改进的标准?
A:改进区域的稳定性
B:对客人的重要性
C:对员工的重要性
D:可用资源的充足性
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以下哪些方法可以更好地去理解母语是非英语
的员工
A:请说话者语速放慢
B:重述说话者的内容
C:如果听不懂就不要再追问
以免让说话者感到尴尬
D:给予足够的时间让说话者来充分表达自己
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According to ADA, the word 'disability" refers to:
A:A physical or mental
impairment that substantially limits one or more major life activities
B:A record or history of
physical or mental impairment
C:A perception that an
individual is impaired
D:Anyone who sits in a wheelchair
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处理问题导向冲突时,第三方介入时的指导方针有哪些?
A:邀请每一方解释如何看待问题
B:提供事实性信息帮助他方理解问题
C:鼓励各方开放地陈述自己真实需求及首要关心的事
D:鼓励各方去寻找共同的目标及价值
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Retention efforts that promote diversity must focus on:
A:Keeping all competent employees, regardless of background
B:getting to know what motivates and demotivates employees as individuals
C:Creating an environment to keep the best people
D:Telling potential employees that you consider diversity a business necessity
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从长远来看能够提升员工自信心的
反馈形式有:
A:批判
B:沉默
C:建议
D:强化
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What are Change Agent's responsibilities?
A:Understand the
measurements used to evaluate the success of the change
B:Help develop
an implementation plan
C:Demonstrate
talent and proven credibility within the organization
D:Know where the
organization is, now, relative to the desired change.
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质量管理发展历程主要包含下列哪些重要时期
A:统计质量控制
B:质量保证
C:全面质量管理
D:持续改进
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How to be an effective listener at focusing stage
A:Maintain an appropriate
amount of eye contact
B:Minimize distractions
C:Ask questions to get more information
D:Don't interrupt the speaker by asking questions when you do not understand
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Robert L. Katz主要贡献是提出了传统三重管理技能:技术技能、人际关系技能以及概念技能。
A:对
B:错
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质量管理是公司文化的一部分
A:对
B:错
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The leader's responsibility during the
forming stage is to assist people with transition from individuals to team members
A:对
B:错
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A consensus decision is same as unanimous decision
A:对
B:错
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Centralization means controlling function rest at the top levels of an organization
A:对
B:错
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Feedback should focus on behavior rather than personality
A:对
B:错
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管理者应坚持自己独有的沟通风格
A:对
B:错
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No feedback is better than negative feedback
A:对
B:错
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字词对于说话者与倾听者的意思应该是相同的
A:对
B:错
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教导只需要一个兼职的关注,不需要花
太多时间
A:对
B:错
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