南开大学22秋学期《酒店业领导力与管理（一）（二）（EI双语）》在线作业一

奥鹏教育南开大学平时作业

22秋学期（高起本1709-1803、全层次1809-2103）《酒店业领导力与管理（一）（二）（EI双语）》在线作业-00001

小王想要向他的销售总监做一个工作汇报,但是这位销售总监刚在晨会上被总经理批评了,满脸不悦听着小王的汇报。这属于沟通障碍中的哪一种?
A:光环效应
B:误解
C:错误的时间
D:地位
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Which information shouldn't be included in your resume?
A:Educational background
B:Internship Experience
C:Health Status
D:Activities, special skills, honors
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Which one is the focus of leadership?
A:Design procedures and tasks
B:Control results
C:Manage systems and processes
D:Foster stability
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What education can mostly impact on diversity?
A:Increase sensitivity of managers and employees about diversity
B:Make the people within
the company think the same
C:Make the people within
the company act the same
D:Increase the employees' ability to
protect themselves
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在考勤中作假是属于酒店业道德问
题中的哪一种?
A:盗窃
B:说谎与欺骗行为 – 外部客人
C:非法行为
D:不遵守操作流程行为
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The tool for analyzing process is :
A:Fact-Finding planning sheet
B:Checklist
C:Cause-and Effect Diagram
D:Brainstorming
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According to Deming, the new management
philosophies and practices are based on
A:Quantity
B:Achieving immediate
financial goal
C:one-time big sale
D:Quality
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我们常用的团队进化论是由谁创立的?
A:塔克曼
B:普赖斯
C:戴明
D:吉普森
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Please select a suitable communication style according to the following situation:HR Manager is delivering a speech during campus recruitment.
A:Reflective Communication Style
B:Emotive Communication Style
C:Supportive communication style
D:Directive Communication Style
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帮助克服语言障碍与管理哪一类多元化劳动力联系最紧密?
A:少数民族劳动力
B:老年劳动力
C:低教育劳动力
D:女性劳动力
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In what situation we need to apply "Delegating" style?
A:John is an experienced
and capable sales executive. He seeks any opportunity to learn and willing to take challenges.
B:The team is newly
formed
C:A trainee has been in
this department for two months and now he is confused with whether he is suitable for this job
D:Quite a few of long-service and experienced staff are in this department. They feel bored as they are too skillful with their daily job.
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“企业排放污水是不道德的行为”的判断是运用的哪一个道德理论?
A:康德理论
B:效益理论
C:正义理论
D:社会责任理论
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What type of feedback managers should use in order to maintain status quo?
A:Reinforcement
B:Advice
C:Silence
D:Criticism
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菱形在流程图中表示的含义是:
A:开始或结束
B:主要步骤
C:此处需要做决定
D:一项活动
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千禧一代的员工正成为酒店业的生力军,这也将务必推动
管理的变革,这一变革的力量来自于哪里?
A:外部的科技的变化
B:外部劳动力人群的变化
C:外部的市场变化
D:内部的组织架构的变化
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根据“公平对待他人”原则来判断是否道德是运用的哪一个道德理论?
A:康德理论
B:效益理论
C:正义理论
D:社会责任理论
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由高层管理者出面启动多元化培训的行为是属于“达成多元化五步法”里的哪一步?
A:识别组织多元化的问题
B:强化高层的承诺
C:要求结果及回顾目标
D:保持可持续性
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What power stems from an individual's special knowledge or skill in relation to tasks performed by members of his or her staff
A:Referent Power
B:Legitimate Power
C:Coercive Power
D:Expert Power
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What type of feedback is the most likely to improve relationship?
A:Criticism
B:Silence
C:Reinforcement
D:Advice
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What is one of the characteristics of "Inhibitors"
identified by Joseph M. Juran
A:They are convinced
by logical reasons
B:They accept
change only because they believe that their jobs are thr奥鹏教育南开大学平时作业eatened
C:Sometimes
they like change
D:They can convinced by
demonstrated results
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请根据以下描述来确定反馈的类型
“指出被高度推崇的行为或结果并说明如何实施它们”
A:批判
B:建议
C:强化
D:沉默
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在求职信的首段应该包含的信息是:
A:为什么写这封信
B:感兴趣什么职位
C:如何得知此公司或工作
D:所有选项
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椭圆形在流程图中表示的含义是:
A:开始或结束
B:主要步骤
C:此处需要做决定
D:一项活动
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计划会议的第一步是什么?
A:选定时间
B:准备会议日程
C:选定主题
D:选定会议的目标
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The description of "Vision Statement" is NOT right
A:It is the articulation
of what the organization will look like after a change is complete
B:It defines
the organization's response to a perceived need.
C:It sets the direction
D:Creating a vison is
only in the hands of change sponsor
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Which one of following questions is a behavior-based interview question?
A:If there is fire in the kitchen what will you do?
B:How did you decide to
major in hospitality?
C:If you had it to do over, would you
still pick your school?
D:How would your last boss describe you?
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Which role is not a positive one in Groups?
A:The Inquirer
B:The Contributor
C:The Lobbyist
D:The Gatekeeper
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Which role is the most likely to make the following comments:
"So far we have identified five reasons why we need to do this. Let me list them and see if we all agree".
A:The Inquirer
B:The Reviewer
C:The Contributor
D:The Evaluator
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“You will probably receive your order by tomorrow”. What business writing rule the writer broke in this sentence?
A:Take a stand
B:Stress the positive
C:Follow the inverted pyramid
rule
D:Avoid condescending statements
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What is the disadvantage of ISO ?
A:Reduces a business flexibility
B:Reduces staff turnover rate
C:Reduces waste
D:Favorable publicity
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What are Change Sponsor's responsibilities?
A:Have a clear vision
of the desired outcomes of change
B:Be able to
overcome pitfalls of the process
C:Employ strategies
s for overcoming resistance to change
D:Create an appropriate
time frame for achieving the change
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寻求改进机会的方法有哪些?
A:分析员工工作效率
B:分析客人的反馈
C:选择标准
D:在员工会议中讨论问题与挑战
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在进行平行沟通时应注意哪些?
A:通过在其它部门工作一两天 可以帮助你换位思考
B:尽可能地认识同级的管理者
C:当被问及时要给予真诚与正面的反馈
D:从大局出发来看待与沟通问题，而不仅是自己部分
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What are characteristics of The Dominator?
A:Demand s attention and tries to run the show
B:Constantly interrupts other people
C:Imposes personal opinions on the group
D:Is a frustrated dominator
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The common sources of data that help identify
process-related problems include:
A:External guest feedback
B:Employee satisfaction survey
C:Performance Indicators
D:Supplier feedback
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What are the major groups that are changing
the demographics of the work force?
A:Women groups
B:Minority groups
C:Older workers groups
D:Undereducated groups
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以下哪些方法可以更好地去理解母语是非英语
的员工
A:请说话者语速放慢
B:重述说话者的内容
C:如果听不懂就不要再追问
以免让说话者感到尴尬
D:给予足够的时间让说话者来充分表达自己
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How to be an effective listener at interpreting stage
A:Confirm your understanding
of the speaker by paraphrasing what the speaker is saying
B:Pay attention to the speaker's
nonverbal clues
C:Use your own experience to
judge what the speaker is saying
D:Ignore those information you
do not want hear
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What are the characteristics of Transactional Leadership?
A:Workers exchange levels of
performance only for certain types of rewards not for punishments
B:It is sometimes
called "bartering", as it is based on an exchange of services
C:The rewards come from
the leader, who controls all rewards in this system
D:Workers exchange levels of
performance for certain types of rewards
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Selection criteria for choosing the best solutions might
include such factors:
A:Acceptance by Guest
B:Cost effectiveness
C:Practicality of implementation
D:Timeliness of implementation
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质量管理是公司文化的一部分
A:对
B:错
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Organizing typical follows planning and reflects how the organization tries to accomplish its goals and objectives
A:对
B:错
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Not every conflict requires your intervention
A:对
B:错
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The leader's responsibility during the
storming stage is to suppress the conflict
A:对
B:错
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教导事实上就是培训的一种
A:对
B:错
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非语言沟通是沉默的沟通
A:对
B:错
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Effective communication should be in a two-way direction
A:对
B:错
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管理多元化不是控制,而是将人当做个体对待,让不同背景的人能够和谐共处
A:对
B:错
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Centralization means controlling function rest at the top levels of an organization
A:对
B:错
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任何使命宣言通常都会回答三个问题:
我们是做什么的? 我们如何做?我们为谁而做?
A:对
B:错
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