南开大学22秋学期《酒店业培训与人才发展（一）（二）（EI双语）》在线作业4

奥鹏教育南开大学平时作业

22秋学期（高起本：1603、1609、1703）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00001

在组织层面进行需求评估的主要目的是
A:找出问题的起因
B:增强培训需求的可信度
C:设计满足企业需求的培训课程
D:着眼于全局并最终解决问题
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以下属于培训后评估的作用的是
A:编制培训计划，确保项目设计合理
B:以控制培训实施的有效程度
C:使企业管理者明确培训项目优劣，为后期开展培训工作提供参考
D:根据新情况调整变通
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入职培训对酒店的益处是()
A:提升员工满意度
B:降低酒店投诉率
C:降低员工流动率
D:提供沟通平台
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The disadvantages of using focus groups to collect data is:
A:Some might not get returned
B:They require a large time commitment
C:Requires high degree of technical skill to design
D:May not address root causes of problems
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Common training materials include:
A:Instructor guides
B:Participant workbooks
C:Manuals
D:all of the above
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Which one of the following data collection method belongs to the category of Qualitative?
A:Benchmarking
B:Committee
C:Nominal group technique
D:Human resources records
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将评估和修订纳入每一个阶段的设计模型是?
A:Dick和Carey设计模型
B:Hannafin Peck设计模型
C:Knirk和Gustafson设计模型
D:Gerlach-Ely设计模型
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Which of the following is not an useful tip to channel your body’s nervous energy and prepare constructively for the training session?
A:Practice
B:Calm down
C:Visualize
D:Have fun
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下列在实际上脱离了ADDIE系统的设计模型是
A:Dick和Carey设计模型
B:Hannafin Peck设计模型
C:快速原型设计模型
D:Gerlach-Ely设计模型
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“表现、熟练程度、语言、组织目标、价值观和历史”是()培训的内容。
A:具体性
B:社会化
C:入职
D:入职
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Besides department trainers, property trainers, and regional and corporate trainers, other specialized training roles in hospitality also include:
A:Instructional systems designer
B:Web?based media developer
C:Consultant
D:all of the above
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列哪个不是小组培训中学员的类型()
A:沉默型学员
B:破坏型学员
C:消极型学员
D:主动型学员
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下列选项中()不属于设计评估外包效果的反馈机制的内容。
A:我们如何反馈评估结果
B:我们需要了解什么
C:我们如何获得信息
D:我们如何向所有需要信息的人提供信息
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以下不属于访谈法的特点的是
A:可以有效了解员工需求
B:难以建立信任关系
C:可以充分沟通
D:可能会影响员工工作
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Numerous internal and external factors will influence your organizational needs analysis. These include:
A:Organizational needs
B:Organizational opportunities
C:Organizational threats
D:all of the above
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Training reduces turnover by providing employees with:
A:Involvement in corporate culture
B:Information about their jobs and the organization
C:Predictable work environments
D:all of the above
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在实际工作场所进行的培训是()
A:一对一培训
B:在职培训
C:小组培训
D:离职培训
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Typical intangible benefits include:
A:Reduced guest satisfaction
B:Increased drug abuse
C:Increased employee achievement
D:Reduced potential value of the employee
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Labor?related benefits deriving from effective training are:
A:Fewer employee grievances
B:Fewer lawsuits
C:Less likelihood of a strike
D:all of the above
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最常见的外包类型是()。
A:全面外包
B:业务外包
C:选择性外包
D:部分外包
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通过培训可以减少员工流动率,是因为培训可以为员工提供
A:增强工作满意度
B:参与决策
C:融入企业文化
D:不可预测的工作环境
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What does professional development allow employees to do?
A:Earn money
B:Maintain their current position
C:Provide mobility
D:Make promotion a possibility
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以下哪些不属于培训评估的建议()。
A:严格揪出错误
B:每天培训少量任务
C:获得受训者的反馈
D:每天布置大量任务
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The advantages of surveys are:
A:Appropriate for large numbers of people
B:Data analysis is relatively easy
C:Requires high degree of technical skill to design
D:Can be administered under controlled or uncontrolled conditions
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属于培训领域之外的问题或差距的有
A:聘用人员不当等产生的问题
B:设施设备、程序系统
C:工作条件、企业文化
D:来自管理层的问题
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员工流动率成本通常可以分为哪三个类别
A:解雇成本
B:重置成本
C:评估成本
D:培训成本
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外包的类型包括()。
A:联合外包
B:全面外包
C:外部承包
D:选择性外包
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以下属于培训游戏的特点的有
A:简单
B:昂贵
C:易于参与
D:高风险
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入职培训的形式取决于()。
A:被培训员工的喜好
B:培训师的培训习惯
C:被培训员工的数量
D:需要通过培训传递的信息
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Which of the following are the types of technology?based media that can be used in training?
A:Video
B:Computer?based training
C:Computer?aided instruction
D:Web?based training
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Intangible costs are those we cannot easily quantify.
A:对
B:错
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组织不会对培训供应商有不切实际的过高期望。
A:对
B:错
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Corporate universities is the meaning of in?house training and education that focuses on issues peculiar to an individual company or industry, particularly leadership development.
A:对
B:错
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Many things outside the training arena, such as management, morale, working conditions, etc. can affect employee performance.
A:对
B:错
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Two important elements of follow?through are continued coaching for trainees and evaluation of the training’s result.
A:对
B:错
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In a demonstration, a trainer performs a task or uses a skill to show how something is done.
A:对
B:错
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师徒制的步骤为开始、培训、再培训和终结。
A:对
B:错
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Negligent training is a term that is increasingly being used in lawsuits, alleging that the employer organization improperly or carelessly designed, delivered, or supervised programs.
A:对
B:错
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培训师在成人培训中发挥着重要作用。
A:对
B:错
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反馈和评估属于培训的最后阶段。
A:对
B:错
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Other companies use external sources for very limited, specific areas that are carefully selected. This limited and controlled model is called out?tasking.
A:对
B:错
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Comprehensive outsourcing, by comparison, is the middle?ground option and the most common type of outsourcing.
A:对
B:错
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Effective cultural management can be taught to managers, and this can be done through an effective culture consultant.
A:对
B:错
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四步培训法具有很强的通用性。
A:对
B:错
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A good trainer only needs the professional knowledge.
A:对
B:错
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A standard rule of thumb is to use a minimum of three data collection methods.
A:对
B:错
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The increasing availability of on?line courses, and in some schools totally on?line programs, has made a tremendous impact on the convenience and accessibility of higher education.
A:对
B:错
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到二十世纪九十年代,电脑开始成为教学设计的重要工具,公司培训师将计算机培训中的教学设计模式引入公司之中,同时专业的培训师成为了教学设计的佼佼者。
A:对
B:错
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The first level of the evaluation is learning. This is the level that is easiest to measure and, consequently, the one trainers use most frequently.
A:对
B:错
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在入职培训评估的时候,是不允许员工询问任何关于酒店和具体工作的问题的。
A:对
B:错
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